There’s nothing worse than your firm getting a bad Google review. It hurts your star rating and public appearance. So what can you do? First, acknowledge the review and apologize. While it may be tough, swallow your pride, acknowledging the review shows that you are responsive, that you care about your clients, and that you want to make it right. Second, offer to give extra help. This shows that you want to continue to try to correct any issues, even after the customer gave you a bad review. If it’s a bogus review, believe it or not, you can consult with Google. Flag the review as inappropriate. Go to the Google My Business dashboard and click on support. Reviews are powerful but leveraging and maintaining them takes time and experience, that’s where Oamii (Ah-me) South Florida’s leading digital marketing agency comes in. Trust them to help you and your firm succeed online.